A leading heavy equipment dealership in Atlantic Canada is seeking an experienced Shop Foreman to take ownership of day-to-day service operations in their Fredericton facility. This is a non-working leadership role, focused on workflow management, operational efficiency, and team coordination within a busy service department.
Role Overview:
This position plays a key leadership role in ensuring the service department operates efficiently, profitably, and with strong customer satisfaction. The ideal candidate will bring a solid mechanical background combined with strong organizational and operational leadership skills.
Key Responsibilities:
- Lead and coordinate daily shop operations, technician workflow, and job scheduling
- Drive efficiency, productivity, and turnaround times across the service department
- Act as the key liaison between service, parts, warranty, and management teams
- Oversee work order management, job costing accuracy, and service documentation
- Manage and support warranty processes, ensuring compliance and proper submissions
- Monitor job progress, prioritize workload, and remove operational bottlenecks
- Support continuous improvement in service processes and shop performance
- Ensure adherence to safety standards and operational best practices
- Provide leadership, direction, and accountability to the service team
Requirements:
- Strong mechanical background with solid understanding of heavy equipment service operations
- Previous experience in a supervisory, lead hand, or foreman role strongly preferred
- Proven ability to manage workflow, people, and operational priorities
- Working knowledge of parts processes and warranty administration
- Strong communication, organizational, and decision-making skills
- Ability to thrive in a fast-paced, high-volume service environment
- Proficiency with service management systems and digital work order processes
What’s Offered:
- Competitive compensation package based on experience
- Comprehensive benefits (health, dental, life insurance, RRSP matching)
- Paid time off
- Stable, long-term leadership opportunity
- Opportunity to influence and improve service operations at a regional level