About the Opportunity
A well-established heavy equipment organization in Fredericton, NB is seeking a highly organized and detail-oriented Service Administrator to support its Service Department. This is a fast-paced, customer-focused role ideal for someone who enjoys administration, multitasking, and working in a hands-on industrial environment.
The Service Administrator plays a critical role in ensuring service operations run smoothly by supporting work order processing, technician billing, warranty administration, and inventory coordination.
Key Responsibilities
- Administer and manage service work orders from open to close
- Process and track technician labour hours for accurate billing
- Prepare invoices for customers and internal departments
- Administer warranty claims and ensure proper documentation and submissions
- Support the sales team by helping manage inbound and outbound equipment flow
- Track equipment inventory and unit movements
- Provide administrative support to the Service Manager and Branch leadership
- Maintain organized service records and files
- Assist with additional office and operational support as required
Qualifications & Skills
- Post-secondary education in Business Administration or a related field is considered an asset
- Previous experience in an administrative, service, or equipment-based role is preferred
- Strong computer skills and comfort working with service or ERP systems
- Excellent organizational and time management abilities
- Strong attention to detail and accuracy
- Professional communication and customer service skills
- Ability to thrive in a fast-paced, changing environment
- Interest in heavy equipment or mechanical environments is a strong asset
- Willingness to work full-time (40+ hours/week)
What’s Offered
- Competitive compensation
- Comprehensive benefits package (health, dental, life insurance, disability)
- Employee and family assistance program
- Company pension or retirement program
- Stable, long-term career opportunity
- Supportive team environment with growth opportunities