Responsibilities

• Manage full cycle customer repair/service/warranty order and reporting
• Perform administrative duties accurately and efficiently
• Field customer inquiries to the Service Department
• Maintain Work In Progress and Product Improvement Program processes
• Work with Service Technicians to ensure clear and accurate communication to customers
• Participate in training to develop skills and knowledge
• Follow all safety regulations
• Build positive and productive relationships with all departments

Requirements

• Previous Service Writer experience
• Basic knowledge of accounting practices
• Excellent computer skills in Microsoft Office and internet functions
• Positive attitude, attention to detail
• Exceptional communication and organizational skills
• A minimum Grade 12 education/equivalent
• Experience in an agricultural related field would be an asset
• Ability to work flexible hours, varying shifts, weekends, holidays if necessary