In this role, you will oversee the organization’s aftermarket business efforts to maximize profitability and employee/customer satisfaction. You will create quality experiences in a friendly and collaborative environment that encourages learning and growth.

Key Responsibilities:

• Champion the development, communication, and execution of all aftermarket processes and strategic planning.
• Collaborate with marketing to create strategies that drive customer experience.
• Develop and maintain parts, service, and safety processes ensuring internal and external customer satisfaction.
• Manage annual goals and budgets to align with financial and operational objectives.
• Establish key processes to support customer experience, including consistent staff availability, compensation plans, and shift work.
• Manage the organization’s Customer Satisfaction Program.
• Develop and retain key talent focused on customer support and engagement.
• Lead, coach, and mentor parts and service leadership, supporting recognition, career planning, and development.
• Build and maintain relationships with suppliers for parts, service, and remote support departments.

Qualifications:

• Minimum 5+ years of management experience in service, parts, or sales operations.
• Experience leading, developing, and motivating others.
• Knowledge/familiarity with industry-leading products and competitive offerings.
• Ability to develop and implement business strategies and goals.
• Associate degree or equivalent experience required; bachelor’s degree preferred.
• Willingness to work flexible hours and travel as needed.
• Valid driver’s license required.

Personal Attributes:

• Results-oriented with a strong work ethic and customer-focused mindset.
• Positive attitude and empathetic.
• Self-aware with a high level of Emotional Intelligence (EQ).
• Excellent communication, analytical, and problem-solving skills.
• Successful in fast-paced, high-growth environments.