Location: Various, throughout Saskatchewan

Purpose:

Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.

Responsibilities:

• Assist customers by problem solving and troubleshooting to locate required parts and find appropriate resources
• Provide support in-person or via telephone
• Sell products and/or services to meet customer needs
• Provide customer service that meets, and often exceeds, company expectations
• Record sales and/or counter transactions
• Verify receipting-in of shipments
• Assist with placing machine down and stock orders in their proper inventory locations
• Supply Service Technicians with parts as required
• Perform routine housekeeping tasks
• Assist with preparing and maintaining merchandise displays
• Follows all safety rules and regulations in performing work assignments
• Maintain condition of department vehicles, inventory, tools and equipment
• Maintain a clean work area and perform work in a neat and orderly fashion
• Work to build and maintain constructive co-worker relations, and effective and productive team dynamics
• Ensure all safety regulations and requirements are followed by self and others
• Participate in training programs as required for the development of skills and knowledge
• Ability to read, write, and speak effectively with customers and/or other employees
• Ability to lift heavy parts, 25lbs repeatedly; ability to lift over 25lbs, as needed
• Ability to work with various products sold within the department
• Ability to work flexible hours, varying shifts, weekends and holidays, if necessary
• Valid driver’s license required

Experience and Qualifications:

• Minimum Grade 12; Vocational or technical training and/or Parts Management Technician certification is a definite asset; or a combination of education and experience
• Agricultural parts and machinery knowledge
• Experience working with business and software systems
• Farming background/experience is an asset
• 3 years’ experience within a Parts Department environment is preferred
• Forklift license is an asset