Service Manager

Company Details

As a charismatic, organized leader, you are the connection between our customers and our heavy-duty ag mechanics. You oversee service operations within the ag dealership at our Oxbow location to ensure the highest level of internal and external customer satisfaction. You monitor and contribute to profitable service labor sales and exercise disciplined expense control. You effectively engage department personnel to meet and exceed customer and performance expectations.

Behaviours to be successful:

  • Strong customer focus and a solid work ethic
  • Excellent communication skills both verbal and written
  • Diplomatic, level-headed and personable working for the greater good of the business
  • Understand financial data preferably in a dealership setting
  • Organized and effective leader

Qualifications:

  • 3+ years experience in Ag Service Department operations, supervisory experience preferred
  • Understanding of John Deere equipment a strong asset with knowledge of competitive products
  • Computer savvy
  • Ability to work extended hours and weekends
  • High School Diploma or equivalent experience

Responsibilities include but not limited to:

  • Schedules and assigns jobs and work areas to the Service Department team according to their skills and knowledge
  • Reviews and monitors paper work for completeness and accuracy
  • Communicates, enforces, and monitors effective department processes to contribute to a positive internal and external customer experience
  • Manages, develops and leads service personnel monitoring training requirements and providing ongoing feedback through regular coaching and formal performance reviews
  • Monitors service sales on a monthly basis to ensure efficiencies and achievement of corporate and profit goals
  • Involved with the development and execution of the Corporate Service Marketing plan by providing outreach supporting the corporate brand image through customer phone calls, local career fairs, networking events, customer clinics, field days, and related promotional events

Oxbow is located in the southeast corner of Saskatchewan.  It is a thriving and progressive community boasting a new school, medical care and safe living.  There is a strong community spirit and many recreational activities.  The Moose Creek and Souris Valley are breathtaking year round and home to an abundance of wildlife.